Cancellation & Refund Policy

1.1 This Cancellation & Refund Policy (“Policy”) is issued by Kinetic Blume India Pvt Ltd, a company incorporated under the Companies Act, 2013 and having its registered office at 1105, 11th Floor, Ansal Bhawan, 16 Kasturba Gandhi Marg, New Delhi 110001, India (“78Flex”, “we”, “us” or “our”), and governs the cancellation of, and refunds in respect of, Bookings made through the 78Flex platform.

1.2 This Policy is incorporated into and forms an integral part of the 78Flex Terms and Conditions (“Terms”). Capitalised terms not defined herein carry the meaning given to them in the Terms.

1.3 In the event of any inconsistency between this Policy and clause 5.3 of the Terms, this Policy shall prevail in respect of the cancellation of Bookings and the computation of refunds.

1.4 This Policy is published in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and is applicable to all Users in India.

In this Policy, unless the context otherwise requires:

2.1 “Booking” means a confirmed reservation of a Workspace made by a User through the Platform for which payment has been initiated or completed.

2.2 “Booking Amount” means the total amount actually paid by the User in respect of a Booking, inclusive of the Service Fee and all applicable taxes.

2.3 “Commencement Time” means the date and time at which the booked period begins, determined in accordance with clause 3.3.

2.4 “Operator” means the independent third party that owns, operates or manages the Workspace listed on the Platform.

2.5 “Platform” means the 78Flex website at 78flex.ai, and our mobile applications.

2.6 “User” or “you” means the person who makes a Booking through the Platform.

3.1 A User may cancel a Booking at any time prior to its Commencement Time, by any of the means set out in clause 6.

4.1 A refund of 100% means the whole of the Booking Amount, including the Service Fee and all applicable taxes. Payment gateway charges incurred by us are not deducted from a User's refund.

4.2 A refund of 50% is computed as 50% of the Booking Amount, rounded to the nearest paisa, fractions of half a paisa being rounded upwards.

4.3 Where any part of the Booking Amount has been paid by way of promotional credit, discount or voucher, the refund is limited to the amount actually paid in money by the User.

4.4 Nothing in this Policy limits any additional refund or remedy we may offer at our discretion in cases of service failure, nor any right available to a User under the Consumer Protection Act, 2019.

5.1 Refunds are made only to the original instrument of payment. We do not remit a refund to any other card, account or instrument, and we do not remit refunds in cash.

5.2 We shall initiate the refund with our payment partner within twenty-four (24) hours of the cancellation taking effect. Credit to the User's account thereafter depends on the User's bank or card issuer and ordinarily occurs within 7 business days. Refunds by UPI ordinarily clear sooner than refunds to cards.

5.3 If a refund has not been credited within 7 business days of cancellation, the User may write to us at support@78flex.ai quoting the booking reference, and we shall trace the transaction with the payment partner.

5.4 Where a Booking was made but payment was not captured, no refund arises and the cancellation takes effect immediately.

A User may cancel a Booking by either of the following means:

6.1 Through the Platform. Sign in, open Bookings in your account, open the booking you wish to cancel, and select Cancel booking. This is the only channel that records the cancellation instantly, and Users are advised to use it where the Commencement Time is near.

6.2 By email. Write to support@78flex.ai from the email address associated with your account, quoting the booking reference. A cancellation by email takes effect when our team records it on the Platform, which may be later than the time your email is delivered. Clause 3.4 applies accordingly.

6.3 Cancellation requests communicated to the Operator directly, or by any means other than those set out above, do not constitute a cancellation under this Policy.

7.1 A “no-show” means the failure of a User to attend the booked Workspace during the booked period without having cancelled the Booking. No refund is payable in respect of a no-show.

7.2 A User who expects to arrive late should contact the Operator using the contact particulars set out in the booking confirmation. An Operator may, at its discretion, hold the reservation for a reasonable period, but is under no obligation to do so.

7.3 Where the booking confirmation does not carry the Operator's contact particulars, the User may contact us at support@78flex.ai, and we shall provide them.

8.1 Where an Operator cancels a confirmed Booking, for any reason whatsoever, the User is entitled to a refund of 100% of the Booking Amount irrespective of the time remaining until the Commencement Time. Clause 3.2 has no application to such a cancellation.

8.2 We shall additionally endeavour to secure an alternative Workspace of comparable specification, and may at our discretion bear the difference in price where the alternative is dearer.

8.3 Clause 8.1 applies equally where a Booking cannot be honoured on account of the Workspace being unavailable, misdescribed, or materially different from its listing.

9.1 Neither 78Flex nor the Operator shall be liable for any failure to provide a booked Workspace where such failure arises from an event beyond its reasonable control, including act of God, fire, flood, earthquake, epidemic or pandemic, war, civil commotion, strike, or any order, direction or restriction imposed by a governmental or statutory authority.

9.2 Where a Booking cannot be honoured by reason of such an event, the User is entitled to a refund of 100% of the Booking Amount.

10.1 A User aggrieved by any decision taken under this Policy may refer the matter to our Grievance Officer, appointed pursuant to rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, at the particulars set out below:

Grievance Officer
Kinetic Blume India Pvt Ltd
1105, 11th Floor, Ansal Bhawan, 16 Kasturba Gandhi Marg
New Delhi 110001, India
Email: support@78flex.ai
Telephone: +91 98187 99144

10.2 The Grievance Officer shall acknowledge receipt of a complaint within 48 hours of its receipt, and shall redress the complaint within one month thereof, as required by rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.

10.3 A User who remains dissatisfied may approach the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or the District, State or National Consumer Disputes Redressal Commission having jurisdiction, and nothing in this Policy shall be construed as restricting that right.

11.1 Operator-specific terms. Where an Operator stipulates cancellation terms differing from this Policy, those terms shall be disclosed on the booking page before payment is confirmed. In the absence of such disclosure, this Policy applies in full.

11.2 Amendment. We may amend this Policy from time to time. The version in force at the time a Booking is confirmed governs that Booking, and the current version is always available on the Platform bearing its effective date.

11.3 Severability. If any provision of this Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11.4 Governing law and jurisdiction. This Policy is governed by the laws of India. Subject to clause 10.3 and to the rights of a consumer to approach a Consumer Disputes Redressal Commission having jurisdiction, the courts at New Delhi shall have jurisdiction.

For any question concerning this Policy:

Kinetic Blume India Pvt Ltd
1105, 11th Floor, Ansal Bhawan, 16 Kasturba Gandhi Marg, New Delhi 110001, India
Support: support@78flex.ai
Grievances: support@78flex.ai
Telephone: +91 98187 99144