Cancellation & Refund Policy

The full policy below applies to all bookings made through Flex, regardless of the operator or plan type. Operator-specific terms (if any) will be disclosed on the booking page before you confirm payment.

The cancellation window is measured from the start date and time of the booking, not from the time you made the booking.

• More than 24 hours before start: full refund
• Within 24 hours of start: no refund
• After the start time: no refund (treated as a no-show)

For multi-day bookings, the start date and time of the first day determines the cancellation window — even if you cancel before later days have begun.

You can cancel a booking through any of these channels:

• Sign in to your account, go to My Bookings, and click Cancel on the booking
• Reply to the confirmation email with the subject “Cancel booking [reference]”
• Email our support team at support@78flex.ai with your booking reference

Cancellations are timestamped at the moment our servers receive your request. The cancellation window is calculated using that timestamp.

A full refund means the entire amount you paid, including any service fee and applicable taxes, is returned to you.

A partial refund (issued at our discretion in special cases — e.g. operator service failure) is calculated as the eligible portion of the booking value. Service fees are non-refundable on partial refunds unless explicitly stated.

Refunds are issued back to the original payment method (the card or UPI account you paid with). We do not issue refunds to a different account.

We initiate the refund within 24 hours of the cancellation being processed. Funds typically appear in your account within 7 business days, though this depends on your bank or card issuer's processing timeline. UPI refunds usually clear faster than card refunds.

If you have not received a refund after 7 business days, contact our support team with your booking reference and we will investigate.

A “no-show” means you do not arrive at the booked space within the booking window. No-shows are not eligible for refunds.

If you are running late, contact the operator directly using the contact details on your booking confirmation. Operators may, at their discretion, hold your spot for a reasonable period.

If the operator cancels a confirmed booking — for any reason including but not limited to unavailability, force majeure, or operational issues — you receive a full refund regardless of the time before the start.

We will also help you find an alternative space if available. If a comparable alternative is found at a higher price, we may, at our discretion, cover the price difference.

Neither Flex nor the operator is liable for failure to provide a booked space due to events beyond reasonable control — natural disasters, fire, flood, government order, civil unrest, pandemics, or similar events. In such cases, you are entitled to a full refund.

If you disagree with a refund decision, escalate via email to our Grievance Officer at support@78flex.ai. We will acknowledge your dispute within 7 working days and resolve it within 30 days as required by law.

If you remain unsatisfied, you have the right to escalate to the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate Consumer Disputes Redressal Commission.

For cancellation-related questions:

Kinetic Blume India Pvt Ltd
Support email: support@78flex.ai
Grievance email: support@78flex.ai
Phone: +91 98187 99144