78Flex← Back to home

Terms and Conditions

Effective June 12, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the 78Flex platform, including the website at https://www.78flex.ai, our mobile applications, and any related services (collectively, the “Platform”). The Platform is owned and operated by Kinetic Blume India Pvt Ltd, a company incorporated under the Companies Act, 2013, with its registered office at New Delhi, India (“78Flex”, “we”, “us”, or “our”).

By accessing or using the Platform — whether by browsing, creating an account, submitting an enquiry, or making a booking — you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1.Definitions

In these Terms, the following words have the following meanings:

  • “Booking” means a confirmed reservation of workspace, meeting room, virtual office, or other service made through the Platform.
  • “Site Visit” means an appointment arranged by us, at your request, for you to view a Workspace in person before making a Booking. A Site Visit is not a Booking.
  • “Visit Fee” means the sum of ₹20 (inclusive of applicable taxes) payable to us for arranging a Site Visit. It is consideration for that service, and is not the purchase price of 78Flex Credit.
  • “78Flex Credit” means a promotional discount entitlement issued by us, which may be applied in reduction of amounts otherwise payable by you on a future Booking, or in payment of the Visit Fee for a Site Visit. It is not money, is not transferable, and cannot be encashed. See clause 6.5.
  • “Operator” or “Venue Partner” means the independent third-party provider who owns, operates, or manages the physical workspace listed on the Platform.
  • “Service Fee” means the amount charged by an Operator for a Booking, as displayed on the Platform.
  • “User” or “you” means any individual or entity who accesses or uses the Platform, whether as a customer making a Booking or as a guest browsing listings.
  • “Content” means any text, images, listings, pricing, reviews, or other material made available on the Platform, whether by 78Flex, Operators, or Users.

2.Eligibility

You must be at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872. If you are using the Platform on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

The Platform is intended for use within India. We may, at our discretion, restrict access from jurisdictions where our services are not legally available.

3.Account registration

Some features of the Platform require you to register for an account. When you register, you agree to provide accurate, current, and complete information, and to keep that information updated. You are responsible for all activity that occurs under your account and for keeping your login credentials confidential.

You must notify us immediately at the contact details below if you suspect any unauthorised access to your account. We are not liable for any loss resulting from your failure to safeguard your credentials.

4.Nature of the platform

78Flex operates a discovery and booking platform that connects Users with Operators. 78Flex acts as an intermediary; we do not own or operate the underlying physical workspaces, nor are we a party to the contract for use of those spaces, except where we expressly notify you otherwise (for example, where 78Flex itself supplies a virtual office service).

Listings on the Platform include information supplied by Operators or sourced from publicly available data (including Google Places). While we take reasonable steps to verify information, we do not warrant the accuracy or completeness of any listing, including pricing, amenities, availability, opening hours, photographs, ratings, or reviews. You should confirm any material facts directly with the Operator before relying on them.

5.Bookings

5.1 Booking flow

When you submit a Booking, you make an offer to the Operator to purchase the workspace or service on the terms shown on the Platform at that time. A Booking is confirmed only when you receive a confirmation email (or in-app confirmation) from us, and full payment has been successfully processed.

5.2 House rules

Each Operator may impose its own house rules covering matters such as access hours, guest policies, prohibited items, and conduct. By making a Booking, you agree to comply with the applicable Operator’s house rules. Failure to comply may result in termination of your Booking without refund.

5.3 Cancellations, modifications, and refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms. The summary below concerns Bookings only. Site Visits are dealt with separately at clause 11 of that Policy, Pay-at-Space Bookings at clause 12, and 78Flex Credit at clause 13. In summary, and subject to that Policy:

  • Cancel 24 hours or more before the Booking starts and you choose: 90% of what you paid back to your original payment method, we retaining 10% as a processing charge; or 100% as 78Flex Credit, with nothing retained. If you do not choose, we refund the money.
  • Cancel less than 24 hours but 12 hours or more before the Booking starts and you receive 50% as 78Flex Credit. No money is refunded.
  • Cancel less than 12 hours before the Booking starts and you receive 10% as 78Flex Credit. No money is refunded.
  • No-shows, and cancellations at or after the start of the Booking, receive nothing, whether in money or in credit.

The percentages above do not apply to a Pay-at-Space Booking. Where you pay the Operator directly at the Workspace, we receive no part of the price and hold no money in respect of that Booking, so there is nothing for us to refund and no processing charge is retained. Cancelling releases your reservation and we notify the Operator. Any sum you have already paid the Operator is refundable, if at all, by that Operator under its own terms. See clause 12 of the Cancellation & Refund Policy.

Percentages are of the amount you actually paid, including the Service Fee and applicable taxes. 78Flex Credit is added to your balance immediately and is subject to clause 13 of the Policy, including as to when it expires. Where money is refunded, it is initiated within 24 hours of cancellation to the original payment method via Razorpay and ordinarily reaches your account within 7 business days thereafter, depending on your bank or card issuer. Payment gateway charges are not deducted from your refund.

If the amount is substantial and you consider the bands produce an unreasonable result, you may ask us to refer the case to the Operator under clause 4.7 of the Policy. The Operator's decision on such a request is final.

Where an Operator stipulates cancellation terms that differ from the Policy, those terms will be disclosed on the booking page before you confirm payment. Absent such disclosure, the Policy applies in full.

5.4 Force majeure

Neither 78Flex nor the Operator is liable for any failure or delay in performance caused by events beyond reasonable control, including natural disasters, fire, civil unrest, government action, pandemic, or failure of utilities. In such cases, we will work in good faith to reschedule the Booking or process a credit, where reasonably possible.

6.Pricing and payments

All prices on the Platform are in Indian Rupees (₹) and are inclusive or exclusive of Goods and Services Tax (GST) as indicated. GST is applied in accordance with applicable law, and a tax invoice will be issued to the customer where required.

Payments are processed through Razorpay, a Reserve Bank of India regulated payment aggregator. 78Flex does not store full card or banking credentials. Your payment is governed by the additional terms of Razorpay, which you accept when you complete payment.

78Flex collects payment as a limited payment collection agent of the Operator. The Operator is solely responsible for the supply of the workspace or service, including for any tax obligations attaching to that supply.

6.4 Site Visits

You may ask us to arrange a Site Visit so that you can view a Workspace before booking it. The Visit Fee of ₹20, inclusive of applicable taxes, is payable to us at the time of the request.

Unlike a Booking, the Visit Fee is our own charge for our own service — arranging and coordinating the viewing with the Operator. We are the supplier of that service and we issue the tax invoice for it. We do not collect the Visit Fee as agent of the Operator.

The Operator has 24 hours to confirm or decline. If the Operator declines, does not respond in time, or the viewing does not take place for any reason attributable to the Operator or to us, the Visit Fee is refunded in full to your original payment method within 7 days. If you cancel after the Operator has confirmed, or do not attend, the Visit Fee is not refundable. Clause 11 of the Cancellation & Refund Policy sets this out in full.

6.5 78Flex Credit

We may issue 78Flex Credit to you as a promotional benefit — for example when you pay for a Site Visit, or as a proportion of a Booking you have paid for. Credit reduces what you pay us on a later Booking, and can also pay for a Site Visit outright.

Paying for a Site Visit with Credit. If your balance covers the whole Visit Fee, you can book the visit with Credit and pay nothing. It has to cover the whole fee — we do not ask you for the difference, because a part-payment of a few rupees costs more to process than it collects. A visit you paid for with Credit earns no new Credit; if it does not go ahead, the Credit comes straight back to your balance.

Credit is not money. You do not buy it, it is not a deposit, and it is not a prepaid payment instrument. It cannot be transferred to anyone else, cannot be withdrawn or exchanged for cash, earns no interest, and gives you no claim against us for any sum. It may be applied only against money due to us — never against money due to an Operator, and never against tax on an Operator's charges. On a Booking that means our fee only. On a Site Visit, where the whole fee is ours, Credit covers all of it and the tax on it is ours to account for.

Credit is valid until 31 March — the end of the financial year in which it was issued. 50% of anything you have not used by then carries into the next financial year, and the remainder lapses. You can see your balance, its expiry, and how each amount arose in your account at any time.

If you cancel a Booking on which Credit was applied, the Credit comes back to you as Credit. Any money refund is calculated on what you actually paid. Clause 12 of the Cancellation & Refund Policy governs Credit in full.

7.Acceptable use

You agree not to use the Platform for any purpose that is unlawful, harmful, or prohibited by these Terms. Without limiting the foregoing, you must not:

  • Submit false, misleading, or fraudulent information, including in Bookings, reviews, or enquiry forms.
  • Interfere with or disrupt the Platform, including by introducing malware, scraping at scale, or circumventing access controls.
  • Impersonate any other person or misrepresent your affiliation with any individual or organisation.
  • Use the Platform to harass, abuse, or threaten others, or to publish content that is defamatory, obscene, or that infringes intellectual property rights.
  • Use any automated system (including bots and scrapers) to access the Platform without our prior written consent.
  • Resell, sublicense, or commercialise any part of the Platform without our prior written consent.

We reserve the right to suspend or terminate your access if we reasonably believe you have breached these Terms, with or without notice.

8.User content and reviews

You may submit reviews, ratings, comments, photographs, and other content to the Platform (“User Content”). You retain ownership of your User Content. By submitting it, you grant 78Flex a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, display, modify, and distribute your User Content in connection with the Platform and 78Flex’s marketing.

You represent that your User Content is accurate, lawful, and does not infringe any third-party rights. We may remove or refuse to publish any User Content at our discretion, including content that violates these Terms or that we consider inappropriate.

9.Intellectual property

The Platform, including its software, design, text, graphics, logos, and trademarks (excluding User Content and Operator listings), is owned by 78Flex or its licensors. All rights are reserved. “78Flex”, the 78Flex logo, and 78flex.ai are trademarks of 78Flex. Nothing in these Terms grants you any right to use our trademarks without our prior written consent.

10.Third-party services

The Platform may contain links to or integrations with third-party services (for example, Google Maps, Razorpay, WhatsApp, Firebase). Your use of those services is governed by the third party’s own terms and privacy policy. 78Flex is not responsible for the availability, content, or practices of those third-party services.

11.Disclaimers

To the maximum extent permitted by law, the Platform is provided on an “as is” and “as available” basis. We make no warranty that the Platform will be uninterrupted, error-free, secure, or that listings are accurate or complete. You use the Platform at your own risk.

78Flex does not endorse any Operator or warrant the quality, safety, or legality of any workspace or service offered through the Platform. The condition, suitability, and legal compliance of the workspace are the sole responsibility of the Operator.

12.Limitation of liability

To the maximum extent permitted by law, 78Flex’s aggregate liability to you arising out of or in connection with the Platform or any Booking is limited to the total Service Fees paid by you in the three months preceding the event giving rise to the claim, or ₹10,000, whichever is greater.

78Flex is not liable for any indirect, special, incidental, consequential, or punitive damages, including loss of profits, loss of business, or loss of data, arising out of or in connection with your use of the Platform.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including under the Consumer Protection Act, 2019.

13.Indemnity

You agree to indemnify and hold 78Flex (and our directors, employees, and agents) harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising out of (i) your breach of these Terms, (ii) your User Content, (iii) your use of the Platform, or (iv) your violation of any applicable law or any third party’s rights.

14.Termination

You may close your account at any time by contacting us. We may suspend or terminate your access to the Platform at our discretion if you breach these Terms, if required by law, or if continued provision becomes commercially unreasonable. On termination, any rights and obligations that by their nature should survive (including payment obligations, indemnities, and limitations of liability) will continue.

15.Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to the dispute resolution provisions below, the courts at New Delhi have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Platform.

16.Dispute resolution

If you have any concern, please contact us first using the details below. We will use reasonable efforts to resolve the matter within 30 days.

Any dispute that cannot be resolved informally will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi, and the language of arbitration shall be English.

17.Changes to these terms

We may update these Terms from time to time. The current version is always available on the Platform with the effective date at the top. Material changes will be communicated to registered users by email or in-app notice at least 7 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

18.Miscellaneous

If any provision of these Terms is held to be unenforceable, the remainder will continue in effect. Our failure to enforce any right is not a waiver. These Terms are the entire agreement between you and 78Flex with respect to the Platform, and supersede any prior understanding.

19.Contact

If you have any question about these Terms, or if you wish to give us notice for any reason, please reach out:

Kinetic Blume India Pvt Ltd
Email: support@78flex.ai
Phone: +91 98187 99144
Registered office: New Delhi, India