Terms and Conditions

In these Terms, the following words have the following meanings:

• “Booking” means a confirmed reservation of workspace, meeting room, virtual office, or other service made through the Platform.
• “Operator” or “Venue Partner” means the independent third-party provider who owns, operates, or manages the physical workspace listed on the Platform.
• “Service Fee” means the amount charged by an Operator for a Booking, as displayed on the Platform.
• “User” or “you” means any individual or entity who accesses or uses the Platform, whether as a customer making a Booking or as a guest browsing listings.
• “Content” means any text, images, listings, pricing, reviews, or other material made available on the Platform, whether by 78Flex, Operators, or Users.

You must be at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872. If you are using the Platform on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

The Platform is intended for use within India. We may, at our discretion, restrict access from jurisdictions where our services are not legally available.

Some features of the Platform require you to register for an account. When you register, you agree to provide accurate, current, and complete information, and to keep that information updated. You are responsible for all activity that occurs under your account and for keeping your login credentials confidential.

You must notify us immediately at the contact details below if you suspect any unauthorised access to your account. We are not liable for any loss resulting from your failure to safeguard your credentials.

78Flex operates a discovery and booking platform that connects Users with Operators. 78Flex acts as an intermediary; we do not own or operate the underlying physical workspaces, nor are we a party to the contract for use of those spaces, except where we expressly notify you otherwise (for example, where 78Flex itself supplies a virtual office service).

Listings on the Platform include information supplied by Operators or sourced from publicly available data (including Google Places). While we take reasonable steps to verify information, we do not warrant the accuracy or completeness of any listing, including pricing, amenities, availability, opening hours, photographs, ratings, or reviews. You should confirm any material facts directly with the Operator before relying on them.

All prices on the Platform are in Indian Rupees (₹) and are inclusive or exclusive of Goods and Services Tax (GST) as indicated. GST is applied in accordance with applicable law, and a tax invoice will be issued to the customer where required.

Payments are processed through Razorpay, a Reserve Bank of India regulated payment aggregator. 78Flex does not store full card or banking credentials. Your payment is governed by the additional terms of Razorpay, which you accept when you complete payment.

78Flex collects payment as a limited payment collection agent of the Operator. The Operator is solely responsible for the supply of the workspace or service, including for any tax obligations attaching to that supply.

You agree not to use the Platform for any purpose that is unlawful, harmful, or prohibited by these Terms. Without limiting the foregoing, you must not:

• Submit false, misleading, or fraudulent information, including in Bookings, reviews, or enquiry forms.
• Interfere with or disrupt the Platform, including by introducing malware, scraping at scale, or circumventing access controls.
• Impersonate any other person or misrepresent your affiliation with any individual or organisation.
• Use the Platform to harass, abuse, or threaten others, or to publish content that is defamatory, obscene, or that infringes intellectual property rights.
• Use any automated system (including bots and scrapers) to access the Platform without our prior written consent.
• Resell, sublicense, or commercialise any part of the Platform without our prior written consent.

We reserve the right to suspend or terminate your access if we reasonably believe you have breached these Terms, with or without notice.

You may submit reviews, ratings, comments, photographs, and other content to the Platform (“User Content”). You retain ownership of your User Content. By submitting it, you grant 78Flex a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, display, modify, and distribute your User Content in connection with the Platform and 78Flex’s marketing.

You represent that your User Content is accurate, lawful, and does not infringe any third-party rights. We may remove or refuse to publish any User Content at our discretion, including content that violates these Terms or that we consider inappropriate.

The Platform, including its software, design, text, graphics, logos, and trademarks (excluding User Content and Operator listings), is owned by 78Flex or its licensors. All rights are reserved. “78Flex”, the 78Flex logo, and 78flex.ai are trademarks of 78Flex. Nothing in these Terms grants you any right to use our trademarks without our prior written consent.

The Platform may contain links to or integrations with third-party services (for example, Google Maps, Razorpay, WhatsApp, Firebase). Your use of those services is governed by the third party’s own terms and privacy policy. 78Flex is not responsible for the availability, content, or practices of those third-party services.

To the maximum extent permitted by law, the Platform is provided on an “as is” and “as available” basis. We make no warranty that the Platform will be uninterrupted, error-free, secure, or that listings are accurate or complete. You use the Platform at your own risk.

78Flex does not endorse any Operator or warrant the quality, safety, or legality of any workspace or service offered through the Platform. The condition, suitability, and legal compliance of the workspace are the sole responsibility of the Operator.

To the maximum extent permitted by law, 78Flex’s aggregate liability to you arising out of or in connection with the Platform or any Booking is limited to the total Service Fees paid by you in the three months preceding the event giving rise to the claim, or ₹10,000, whichever is greater.

78Flex is not liable for any indirect, special, incidental, consequential, or punitive damages, including loss of profits, loss of business, or loss of data, arising out of or in connection with your use of the Platform.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including under the Consumer Protection Act, 2019.

You agree to indemnify and hold 78Flex (and our directors, employees, and agents) harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising out of (i) your breach of these Terms, (ii) your User Content, (iii) your use of the Platform, or (iv) your violation of any applicable law or any third party’s rights.

You may close your account at any time by contacting us. We may suspend or terminate your access to the Platform at our discretion if you breach these Terms, if required by law, or if continued provision becomes commercially unreasonable. On termination, any rights and obligations that by their nature should survive (including payment obligations, indemnities, and limitations of liability) will continue.

These Terms are governed by the laws of India. Subject to the dispute resolution provisions below, the courts at New Delhi have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Platform.

If you have any concern, please contact us first using the details below. We will use reasonable efforts to resolve the matter within 30 days.

Any dispute that cannot be resolved informally will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi, and the language of arbitration shall be English.

We may update these Terms from time to time. The current version is always available on the Platform with the effective date at the top. Material changes will be communicated to registered users by email or in-app notice at least 7 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

If any provision of these Terms is held to be unenforceable, the remainder will continue in effect. Our failure to enforce any right is not a waiver. These Terms are the entire agreement between you and 78Flex with respect to the Platform, and supersede any prior understanding.

If you have any question about these Terms, or if you wish to give us notice for any reason, please reach out:

Kinetic Blume India Pvt Ltd
Email: support@78flex.ai
Phone: +91 98187 99144
Registered office: Delhi, India